Terms & Conditions

Ordering Information/Terms and Conditions

Placing your order on-line. Some help:
If you have not bought an item from us before on-line, when you come to do so you will be prompted by www.luciennedemauny.co.uk to register your details with us. This process will include making up a password. When you decide to buy another item from us on-line you will not have to repeat this process, you will just enter your password. After this initial process is completed you will automatically be directed to the ‘Paypal’ website whereon you will be able to make your payment securely. The Paypal site will ask you “If you do not currently have a Paypal Account, Click Here”. A “Paypal Account is a personal account that some of you might have (like a personal bank account) and it is an account that you might have set up, quite independently, from our site, possibly for trading on ebay etc. If you do not have one of these accounts, just click on the “Click here” at this point.
Do call us on 01491 833541 if you have the slightest difficulty.

Delivery Information

Plaques: We aim to make and despatch your plaque to anywhere in the UK within 30 – 40 days of receiving your order, although this can sometimes take longer due to circumstances beyond our control.
Overseas Customers: We can send you your plaque/plate wherever you live in the world. We operate a flat rate that covers both the 16cms. and 26cms. diameter plate/plaques to most countries: please check the exact shipping cost with us when you order.

Custom imagery: We aim to establish your exact requirements, by email/telephone/fax before undertaking any artwork and the production of your piece; in this instance delivery times will be longer, but we aim to give you prompt and personal attention throughout the process. Please note that prices quoted over the telephone for standard or customised orders will reflect extra administrative and/or the artwork required. Carriage in these instances will be quoted separately.
Pottery: We aim to despatch your order within 7 – 40 days: not all items are held as stock and will need to be made on receipt of your order. Orders that include plates in multiple (services) may take up to 10 -12 weeks: we will contact you by email with a despatch date in this instance.

Payment

All prices stated on this website are in GBP pounds sterling.
Payment may be made by credit or debit card on this site.
Payments are made through Pay Pal, an established system on the world wide web for electronic payments. See “Some help” top of this page.
If you do not wish to send your details over the web for any reason, you can ring us on 01491 833541 and we will be happy to take your order by phone. Alternatively, you can email us with your phone number and we will ring you.

UK Delivery Rates

Plaques: Postage and packing is included in the price.
Pottery: Postage and packing is calculated by weight; there is a maximum charge of £17.50 per order.

Cancellations

Plaques: If you wish to cancel your customized order, you must notify us before any work has commenced or the full cost will be payable. Remember, every order is personal to you and has no re-sale value.
Pottery: All order cancellations must be received within 24 hours of order placement.

Returns and Replacements

Replacements: Items damaged in shipment will be replaced/re-made F.O.C. We ask you to keep the item(s) and the packaging for 60 days. Returns : If, for any reason, you are not completely satisfied with your purchase and you want to return it, you can contact us, by phone, within 7 working days after you receive the item(s) to arrange to return them and receive a replacement, or a full refund of the purchase price. You will have to pay for the return delivery, as we will only refund the purchase price on receipt of the item(s )in good condition. Please note we do not ‘refund’ carriage on any order placed over the web that is subsequently collected in person by the customer.
Please remember, that every item from ‘Lucienne de Mauny Ceramics is made by hand, using traditional techniques, to the highest quality standards. Incidental, irregular and uneven marks under the glaze, are not considered faults, and are intrinsic characteristics of the hand processes involved. Sizes and colours will vary a little from year to year. Colours on the website may appear slightly different to the products themselves. The bases of the pots are partially glazed unless otherwise stated.

Privacy

We do not use the information you give us for anything other than the purposes of supplying you with your order and letting you know about our future products and exhibitions.

Acceptance of Terms and Conditions

Please note that by using/ordering through our website you are agreeing to the Terms and Conditions stated above.

Copyright

Designs on this website are the copyright of Lucienne de Mauny